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Customer Experience

69 articles

Latest

The future of personalized customer experiences with GenAI and Sitecore

Posted by Bayani Portier on October 17, 2023

This blog post provides insights into the next generation of personalization with Generative AI to create frictionless experiences, tailored to the end user’s needs.

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Making patient experience your competitive advantage

Posted by Joe Kehoe on October 11, 2023

It’s easy to see why, in a highly competitive market, healthcare providers need to invest in the entire consumer journey. Improving levels of patient engagement has become a business imperative.

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Boosting customer experience with composable DXP

Posted by Avanade News on March 21, 2023

Serving experiences targeted to specific moments within a journey relies on agile technology that can identify, measure, and activate on insights from multiple sources, then generate the right experience at the precise moment to resonate with the customer.

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From kitchen redesign to digital transformation: what I’ve learned

Posted by Jeremy Kolpak on January 31, 2023

Are you starting your digital transformation with the blueprint you need to create the experience you want?

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The tale of a cell phone contract and a customer revolution

Posted by Sean McInerney on January 16, 2023

In a world of similar experiences, learn how Avanade X can help you create memorable experiences that will leave your customers coming back for more, again and again.

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How Avanade is driving human impact through experiences

Posted by Jason Hunt on October 28, 2022

Today, Avanade X puts humans at the intersection of strategy, design, and technology to show the world what’s possible when you give technology purpose.

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Transforming service with Microsoft Digital Contact Center Platform

Posted by Nancie Calder on July 19, 2022

Avanade is transforming the Contact Center experience with the Microsoft Digital Contact Center Platform to empower employees, customers & fuel business growth.

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Taking up the CX challenge: How traditional banks are lifting their game

Posted by Sonya Close-DeBais AND Behzad Bhot on June 21, 2022

Traditional banks are responding to customers’ needs and developing breakthrough digital capabilities to improve the mainstream customer experience.

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Rethink how to break down data barriers and boost customer engagement

Posted by Avanade News on March 15, 2022

Brian Randrup shares how a customer data platform (CDP) helps organizations break down barriers and deliver better customer experiences.

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Break through the noise and deliver content that your customers demand

Posted by Anna Mikkelsen on February 7, 2022

Discover how to overcome the complexity of content production and management with Sitecore Content Hub.

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