An accomplished Innovation thought leader, strategist and problem solver; specialising in complex digital transformation by applying design led innovation methods and emerging technology solutions (including HCD, artificial intelligence, machine learning, conversational AI and block chain). Providing a key role in connecting the business and customer needs with the technology. A professional with over 25 years of experience within the financial services industry in various leadership roles, who strives to enhance the customer and business experience.

In addition, an expert in Design Innovation, holding a Master of Design Innovation (Research), completing a thesis on design thinking in large organisations and presenting globally, academic papers on the topic of practical application of design.