With Microsoft announcing Copilot for Sales general availability, Vishal Sarkar summarizes the business opportunity, recommended approach and our own experience of Copilot for Sales.

What does Generative AI mean for the field of professional services and where is it gaining traction?

How our focus on value and innovation helps Avanade and Accenture maintain leading position in Everest Group’s Microsoft Dynamics 365 Services Peak Matrix.

Enabling a Microsoft Power Platform Maker Movement will inspire behavioral and cultural change, by creating communities that solve problems and create business value.

While we’re incredibly proud to win Microsoft awards, it’s our people and the value they create for clients that’s truly inspiring.

While Avanade experts held numerous presentations and demos at the European Power Platform Conference, there are three big themes to highlight – the potential of GenAI and Co-Pilots, the Power Platform coming of age, and Fusion Development.

Getting the most out of such a powerful platform requires a structured approach – one that’s not just focused on the technology, but where do you start?

Are your customer service teams prepared to facilitate changing customer behaviours and trends? Do they have the tools they need to meet and exceed customer expectations?

Looking to boost customer loyalty? Consider these three ways to improve your most customer-centric KPIs.

Australia’s current public sector ecosystem provides a disjointed customer experience when navigating between agencies and third parties to complete transactions.