Amir Dehnad
For over 15 years at Avanade, Amir Dehnad has strived to help our clients drive business growth by creating CX-led data driven strategies, designing innovative omnichannel experiences, optimising customer engagements across Marketing/Sales/Service, and implementing technologies that enable intelligent, individualised experiences across the customer journey. As Global Digital Marketing CoE Lead, he is responsible for execution of the global strategy and growth of the Digital Marketing portfolio of offerings across all regions at Avanade. He does this by working closely with our clients, collaborating with regional sales, marketing, solutions & delivery teams, and our partners.
Top topics Amir writes about:
Latest
Customer Experience
Master your content lifecycle with an experience-first approach
Learn how to optimize your end-to-end content lifecycle with an experience-first content strategy that delivers market-leading customer experiences.
Customer Experience
Five rapid-response CX strategies to adapt to the ‘new normal’
Amir Dehnad identified five key strategies that can help businesses focusing on digital experiences in the most efficient way possible.
Customer Experience
Becoming future ready with CX-led digital transformation
Amir Dehnad explains why companies are focusing on improving the customer experience with personalized experiences and interactions.
Customer Experience
Get past these 4 roadblocks to deliver intelligent, individualised CX
Amir Dehnad shares 4 roadblocks you need to get past to deliver individualisation and become future ready.
Customer Experience
What has the biggest impact: personalisation or individualised CX?
Find out why marketing, CX and technology departments need to work together to offer a whole new level of personalisation.
Marketing
CX and marketing tech
Amir Dehnad discusses the importance of realizing the full benefits of your company’s investment in martech.
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