As a Mng. Service Delivery Management, you will lead service delivery teams in delivering what is defined and outlined in service contract on accounts of small to moderate size/complex projects. As a manager, you will interface directly with the client IT organization, and take primary responsibility for maintaining/developing the client relationship and ensuring client satisfaction. Additionally, you will serve as the link between delivery resources and client organization for technical contractual, service and vendor issues, and identifies opportunities for continuous improvement. Incumbents in this role have work delivered through delivery centers, but typically do not work out of a delivery center themselves. You will regularly be on-site with the client. Managers support sales activities as needed, and will sign-off on delivery center’s aspects of work in the sales and contract negotiation process.