The Future of Work for Citizen Services: Incorporating AI Into Your 311 Program

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311
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Government and Public Services
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Join Avanade and Microsoft for a conversation on 311

Join Avanade for a conversation on how to move 311 beyond perfunctory tasks to data driven experiences by enhancing your Citizen Services platform. 311 call center agents receive questions on any number of topics, every day, all day long. Generative AI can be harnessed to provide seamless, end-to-end citizen services with a single solution built on the Microsoft cloud.

What we'll cover

How to transform cities from thriving to dynamic with a modern 311 solution

A 311 accelerator provides the roadmap to a modern system

Putting citizens at the center

Our 311 solution is developed with an experience-first mindset, providing the flexibility and control needed to deliver optimal benefits to citizens.

Microsoft Dynamics 365 Contact Center 

Deliver effortless self-service, accelerate agent-assisted service, and drive efficiency.

Speakers

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Dena McCorry

Government & Public Services Industry Lead, Avanade

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Barry Givens

Director, Digital Sales and Service Offerings, Avanade

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Al Macey

Contact Center, Global Black Belt, Microsoft

Watch on demand

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Accelerate your 311 Experience

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Accelerate your 311 Experience

It’s time for government organizations not only to imagine what they can do with AI, but to put AI into action and create a more modern 311 platform.

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Modernizing 311 Systems with AI

Are citizens ready to declare a 911 on their 311 services? Here’s the 411.

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Learn more about Avanade’s Government & Public Services capabilities.

Avanade empowers citizens and public servants to do what matters. Unlocking Microsoft’s full potential with a trusted partner opens the door for innovation and stronger public service.

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