KION Group employees get real-time access to data, remote support and training
Business Situation
KION Group — the world's leading supplier of industrial vehicles and supply chain solutions — provides integrated material handling solutions for factories, warehouses and distribution centers in more than 100 countries. With brands such as Linde Material Handling, Baoli, STILL, OM Voltas and Dematic, KION Group is the world's second largest forklift manufacturer and a leading supplier of warehouse automation technology.
As its business grew, KION Group encountered more data analysis trial and simulation requirements. But its traditional approach took a long time, and requirements changed often. IT leadership decided to change the team’s role from service provider to coach.
