D365 Customer Service Business Solutions Architect (BSA)

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Business and Tech Integration

D365 Customer Service Business Solutions Architect (BSA)

Country: United States

Cities: Atlanta, Austin, Boston, Charlotte, Chicago, Dallas, Miami, Newark, Seattle

Job description

The ICOE D365 Customer Service Business Solutions Architect (BSA) will provide technical and solution envisioning expertise to the Avanade and Accenture sales teams. The BSA will help develop and execute sales strategies, drive proposal efforts and provide technical sales support. The BSA specializes in D365 Solutions for Customer Service and provides expertise in lead qualification, opportunity assessment, opportunity development and proposal development.

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Additional details

The newly established Integrated Go-To-Market (IGTM) function brings the full breadth of Avanade’s propositions, offerings, and capabilities to life for our clients. The scope of the IGTM function includes our Global Lines of Business (LOBs), Global Industry Leads, Partner Ecosystem & Alliances, and Integrated Center of Excellence (ICOE), and Managed Services to ensure our strategies, solutions, and delivery drive significant business value.

The ICOE is a single organization that brings together Avanade’s existing COEs (Center of Excellence) to deliver excellence at scale to Avanade and clients. The three missions of the ICOE:

Driving client impact by providing competitive positioning and solutioning support on key deals; helping regions transition from sales to delivery and jump-start projects; and delivering a consistent SME-based and shared services capability across regions.
Advancing our Solution Areas and Lines of Business by supporting and incubating innovative solutions; developing new capabilities; fostering technical skill development; and demonstrating Avanade’s technical leadership in the market (e.g., speaking at conferences).
Support Practice Development by collaborating to evolve innovative points-of-view, assets, and differentiators; supporting key learning mechanisms and knowledge sharing; and coordinating with Microsoft and Accenture as needed around each of our asset development roadmaps.

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