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Government and Public Services
Are citizens ready to declare a 911 on their 311 services? Here’s the 411
Modernizing 311 systems with AI can enhance service delivery by providing personalized, proactive interactions and reducing call volumes.
Business Apps
5 digital project pitfalls to avoid in the public sector
Elected officials and civil servants at all levels are motivated to improve citizen engagement, however simply “going digital” agency by agency is destined to result in continued citizen frustrations if these common pitfalls are not avoided.
Customer Experience
Sustain great brand experiences with future-ready customer service
Future-ready companies are employing enterprise technology that brings together contact center operations with marketing customer-centricity.
Business Apps
Bot love: How to measure it
One place to start learning about bots is to understand how to measure their success. Get some tips on how to do this from Barry Givens.