![Avanade and Microsoft case study](/-/media/images/clients/microsoft-logo.jpg?la=en-US&vs=1&w=320&hash=5C99E66B781C4AA4D87E0723701DF364)
Business situation
When there is a problem with a Microsoft campus facility that needs attention – everything from burned out lights to water leaks and HVAC issues – employees can now use their devices or their desktop to submit a service request through the new Microsoft facilities management portal. This connects employees with the right people to help.
A ticket is created and is automatically routed to the appropriate facility manager, who collects the details, opens a work order and schedules an available technician to complete the job within just a few clicks.
The solution – powered by Microsoft and developed with Avanade – takes the headaches out facilities management by streamlining the end-to-end processes with Microsoft Dynamics 365. This brings together several previously disconnected tools into a single, cloud-based CRM and ERP, making everyone’s lives a little bit easier.
Learn how Avanade’s Modernization Services can prepare your business for the digital world.