Microsoft is transforming the way it fixes issues on campus

Dynamics 365
Electronics and High Tech
Finance and Operations
Microsoft Dynamics CRM
Microsoft Dynamics ERP
Sales and Service

Business situation

When there is a problem with a Microsoft campus facility that needs attention – everything from burned out lights to water leaks and HVAC issues – employees can now use their devices or their desktop to submit a service request through the new Microsoft facilities management portal. This connects employees with the right people to help.

A ticket is created and is automatically routed to the appropriate facility manager, who collects the details, opens a work order and schedules an available technician to complete the job within just a few clicks.

The solution – powered by Microsoft and developed with Avanade – takes the headaches out facilities management by streamlining the end-to-end processes with Microsoft Dynamics 365. This brings together several previously disconnected tools into a single, cloud-based CRM and ERP, making everyone’s lives a little bit easier.

Learn how Avanade’s Modernisation Services can prepare your business for the digital world.
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