What matters to Yunex Traffic is making cities more livable
Achieving what matters
Inspiring change
From a technical support perspective, Yunex Traffic provides on-site repair and maintenance of traffic control systems across numerous countries. Its service processes involve coordinating technicians with dedicated back-office dispatchers.
In most countries, teams operated with different tools, including ERPs, to manage service, support and back-office functions. Leaders wanted a unified solution that would address different needs across locations. These include access to real-time project and customer data and a portal where customers can log tickets and get project updates. They partnered with us to create the SBP.
Driving innovation
For the SBP proof-of-concept, we gathered requirements from across Yunex Traffic’s operations and active systems to create universal user stories with Microsoft Azure DevOps. User groups – from back-office employees and service technicians to sales representatives, customer support and management – participated in the data capture and supported the solution implementation in their home countries.
In Dynamics 365, data is captured and refreshed in real time, ensuring reliable views of:
- Service call status and customer support
- Commercial activities
- Parts inventory on service vehicles
- Technician routing to jobs, and time spent repairing or maintaining traffic assets at client sites
Field service technicians have all their bookings on their mobile devices, while customers can use a new portal to open service requests and follow the progress of jobs.
Find out how we can help transform your enterprise with Microsoft Dynamics 365.
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Headquarters
North America
1191 Second Avenue
Suite 100
Seattle, WA 98101
Growth Markets
Avanade Asia Pte Ltd
250 North Bridge Road
#30-03 Raffles City Tower
Singapore 179101