eurotrade elevates its retail operations to increase sales
Business Situation
eurotrade Flughafen München Handels-GmbH (eurotrade) operates around 50 shops at the Munich Airport which specialize in duty-free, fashion, jewelry and news and travel needs. It found it difficult keeping up with the pace of change around digital retail. Legacy systems and limited data and visibility of inventory needs required employees to take extra manual steps to complete operations. eurotrade managed performance gaps by hiring more people – a practice that was no longer sustainable. The company wanted a more integrated, modern enterprise resource planning (ERP) solution to help it increase sales and personalize the customer experience.
Solution
eurotrade chose Avanade and Microsoft Dynamics 365 for its ERP upgrade. We helped consolidate the company’s three material management systems to create a common platform for finance and warehouse logistics. We also complemented the solution with our unique assets, including advanced vendor management for delivery reminders and supplier rating as well as bank automation for better payment processes. These new digital features enable the company’s 350 salespeople to respond quickly to new developments. They can now connect to the system on their devices to gain real-time visibility of available items, ensuring products quickly make their way to the physical shops and into customers’ hands.
Results
With these integrations, eurotrade is elevating the retail experience and supporting 17,000 transactions per day in 148 point of sale locations. Other benefits include:
- Reduced workloads on salespersons who can focus increasing sales
- Greater transparency and faster go-to-market strategy
- Reduced operating costs
- Faster monthly closing processes for procurement
Find out more about intelligent business applications for your industry.
Want to talk to an expert?
Headquarters
North America
Global Headquarters
1191 Second Avenue
Suite 100
Seattle, WA 98101
1191 Second Avenue
Suite 100
Seattle, WA 98101
Growth Markets
Singapore Headquarters
Avanade Asia Pte Ltd
250 North Bridge Road
#30-03 Raffles City Tower
Singapore 179101
Avanade Asia Pte Ltd
250 North Bridge Road
#30-03 Raffles City Tower
Singapore 179101