Be more with Copilot in utilities
Be more productive, proficient and protected with Microsoft Copilot for utilities. Give your entire workforce AI superpowers – helping everyone from field service professionals to knowledge workers be their best.
How Copilot powers growth in the utilities sector
For field service engineers
Engineers like Joe need to expand their technical knowledge to work with new assets and network infrastructure. An error code has been reported on a new transmission line, and as he's still getting up to speed with this asset, Joe is unsure exactly what it refers to.
Copilot provides Joe with more information about the error in real time. By querying technical documentation, service history and external data, Copilot helps to identify the potential cause of the error, so Joe can replace the damaged component and gets the transmission line back to full operating capacity. t.
For energy trading professionals
Thanks to Copilot, energy trading professionals like Jenny can analyze vast datasets and predict market trends with improved accuracy. This enables Jenny and her team to optimize trading strategies and make informed decisions that balance cost efficiency with risk management.
Copilot helps energy traders to anticipate price fluctuations and adjust strategies accordingly – processing and analyzing a wide range of variables and potential scenarios. This gives utilities firms a competitive edge, with informed decision-making and enhanced forecasting capabilities.
For customer service teams
Copilot helps contact center representatives like Sadiq to personalize communication and offer tailored recommendations and responses for customers. With access to Copilot’s natural language capabilities, Sadiq can provide his customers with relevant energy-saving tips or offer advice on billing, based on each individual’s circumstances.
Meanwhile, Copilot-powered chat interfaces can handle common customer questions, freeing up Sadiq’s time to focus on more complex issues. This improves his efficiency and ensures his customers receive prompt and accurate responses.
Let Copilot guide the way you work
AI-accelerated workforce productivity
Enhance productivity and safety for service technicians with access to real-time data and tools while in the field. Use natural language interactions to train workers on complex processes, enhancing safety. Help knowledge workers to be more efficient by automating repetitive tasks and freeing them up to focus on higher value work.
Copilot-powered customer service
Adopt Copilot capabilities to enable customers to answer queries and address requirements seamlessly, thanks to intelligent self-serve capabilities. Empower customer service teams through natural language interactions with data, enabling personalized engagement which increases satisfaction and resolution rates.
Strengthen data security
Copilot helps protect people, devices and platforms from evolving and intricate security threats. With the intelligence to identify and mitigate cyberthreats, utilities companies can rely on Copilot to keep customer and operational data safe while reinforcing compliance across clouds.
Avanade: Leading Microsoft partner for Copilot
We’re here to power new possibilities and switch on growth opportunities for utilities companies with Copilot. No one knows Microsoft (or Copilot) like we do – and we marry that unique insight with broader AI pedigree, our deep industry expertise, the best advisory, technology and experience people, and a modular approach.
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are very or mostly confident that their leaders understand generative AI and its governance needs
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How we’re helping utilities companies transform in the AI era
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