Be more with Copilot in utilities 

Be more productive, proficient and protected with Microsoft Copilot for utilities. Give your entire workforce AI superpowers – helping everyone from field service professionals to knowledge workers be their best.

Copilot for utilities

Microsoft Copilot helps utilities sector employees be more effective in their roles. Watch this video to discover how Copilot can enable field service engineers to work efficiently and safely. With Copilot by their side, utilities professionals get intelligent, predictive assistance in real-time, helping them to complete tasks and work orders quickly and effectively.

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How Copilot powers growth in the utilities sector

For field service engineers

Engineers like Joe need to expand their technical knowledge to work with new assets and network infrastructure. An error code has been reported on a new transmission line, and as he's still getting up to speed with this asset, Joe is unsure exactly what it refers to. 

 

Copilot provides Joe with more information about the error in real time. By querying technical documentation, service history and external data, Copilot helps to identify the potential cause of the error, so Joe can replace the damaged component and gets the transmission line back to full operating capacity.   t.

For energy trading professionals

Thanks to Copilot, energy trading professionals like Jenny can analyze vast datasets and predict market trends with improved accuracy. This enables Jenny and her team to optimize trading strategies and make informed decisions that balance cost efficiency with risk management.

 

Copilot helps energy traders to anticipate price fluctuations and adjust strategies accordingly – processing and analyzing a wide range of variables and potential scenarios. This gives utilities firms a competitive edge, with informed decision-making and enhanced forecasting capabilities. 

 

For customer service teams

Copilot helps contact center representatives like Sadiq to personalize communication and offer tailored recommendations and responses for customers. With access to Copilot’s natural language capabilities, Sadiq can provide his customers with relevant energy-saving tips or offer advice on billing, based on each individual’s circumstances. 

 

Meanwhile, Copilot-powered chat interfaces can handle common customer questions, freeing up Sadiq’s time to focus on more complex issues. This improves his efficiency and ensures his customers receive prompt and accurate responses.

Let Copilot guide the way you work

AI-accelerated workforce productivity   

Enhance productivity and safety for service technicians with access to real-time data and tools while in the field.  Use natural language interactions to train workers on complex processes, enhancing safety. Help knowledge workers to be more efficient by automating repetitive tasks and freeing them up to focus on higher value work.

Copilot-powered customer service

Adopt Copilot capabilities to enable customers to answer queries and address requirements seamlessly, thanks to intelligent self-serve capabilities. Empower customer service teams through natural language interactions with data, enabling personalized engagement which increases satisfaction and resolution rates.

Strengthen data security 

 

Copilot helps protect people, devices and platforms from evolving and intricate security threats. With the intelligence to identify and mitigate cyberthreats, utilities companies can rely on Copilot to keep customer and operational data safe while reinforcing compliance across clouds.

Imagine what you will do with Microsoft Copilot

Avanade isn’t just Microsoft’s #1 partner. We’re also #1 for Copilot. So, there’s no one better to help you unlock the power of AI. We’re here to help you generate growth opportunities and drive productivity with Copilot’s game-changing capabilities.
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If you are ready to responsibly harness the benefits of AI, we can help you turn your Microsoft 365 Copilot into reality.

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Customer Experience

We guide you from readiness to value, to unlock the potential of Copilot capabilities to redesign the beneficiary experience.

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Discover how Microsoft Security Copilot can rapidly modernize security operations. Join us for a free 2-hour workshop.

Avanade: Leading Microsoft partner for Copilot  

We’re here to power new possibilities and switch on growth opportunities for utilities companies with Copilot. No one knows Microsoft (or Copilot) like we do – and we marry that unique insight with broader AI pedigree, our deep industry expertise, the best advisory, technology and experience people, and a modular approach.

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