Continental AG is among the leading automotive suppliers worldwide with approximately 235,000 employees in 50+ countries. To support a vision to introduce new, efficient and user-friendly work styles, the company made a strategic decision to move to Microsoft Office 365. Hoping to eliminate user confusion and speed adoption, without stretching limited IT resources, it sought to create an innovative chatbot solution.

This tool would answer frequently asked questions of end users and help with other self-serve functions, such as creating a new SharePoint or Teams site. The goal? Make adopting the new cloud communications and collaboration platform as easy and painless as possible.

After teaming up with Avanade, Continental AG leveraged our CuriousBot chatbot accelerator to quickly deliver a solution. The chatbot we delivered uses text analytics, translation and other cognitive services and is customised to the Continental AG’s brand.