Drive operational efficiency, agility and intelligence

To keep pace with global change and disruption, organisations must embed agility and intelligence with a finance and operations or Enterprise Resource Planning (ERP) system that enables resilience, innovation and digital transformation.

A cloud ERP like Microsoft Dynamics 365 enables employees to gain crucial insights and work more efficiently while connecting across your enterprise ecosystem.

Our global teams help you upgrade, integrate and maximise value from ERP investments through technology expertise, industry knowledge, IP and accelerators, providing you with consistency and reliability from your enterprise resource-planning solutions.

Imagine what your sellers could do with more time to sell

Move your CRM beyond sales management and into an AI-powered sales companion. We help sales teams take control of the sale, accelerate revenue generation, and sustain growth. Empower your sales teams with AI driven insights, next best action recommendations, coaching and automation. Remove the burden of CRM sales follow-up, opportunity management and admin to free your sellers to do what they do best, increase win rates and accelerate revenue growth.

Drive growth and improve customer loyalty

Organisations must empower their employees to deliver a proactive, personalised and positive customer experience. We tackle this challenge by providing your sales teams, call centre employees and field service professionals the power of modern digital channels, predictive customer analytics and consolidated insights, so they can work together with a shared view of each customer.



By co-creating personalised, relevant experiences for your customers across the entire interaction lifecycle, we can help you increase customer loyalty and lifetime value while driving internal efficiencies, reduced call volume and faster first-time-fix rates.

Increase marketing effectiveness

Your customers and prospects need reliable, timely and relevant messaging and information. But to stay ahead and keep customers engaged, your organisation also needs to deliver empathetic, personalised content that provides real value.



This approach enables you to change your content and message fast enough to stay relevant in real time and at scale to engage and retain your customers.

Rely on our end-to-end digital marketing services to create and deliver effective marketing strategies, harness data, embed intelligence, increase marketing effectiveness and optimise ecommerce experiences.

Seamless experiences start with data

Customers demand more and their expectations continue to rise. To provide customers with a seamless, personalised experience, you need to understand them better than ever. That requires a modern, data-driven and omni-channel analytics approach that enables you to uncover insights in the era of generative AI.

Through a comprehensive set of platforms and proven approaches, we can help you gain valuable insights across channels. Avanade’s solutions can put you on the path to true customer intimacy – and help you create engaging experiences throughout the customer lifecycle that drive improved acquisition, retention and profitability.

Energy and utilities

Maximise sustainable production and reduce downtime through operational excellence, while supporting worker safety and productivity. (Learn more)

Financial services

Enable insight and innovation with intelligent business applications to grow your bottom line. (Learn more)

Health

Deliver personalised, digital patient engagement. (Learn more)

Manufacturing

Take a process-centric approach to your intelligent transformation. (Learn more)

Retail

Provide a seamless experience to customers across all channels. (Learn more)

Service industries

Gain a single, integrated view of your organisation. (Learn more)