What matters to Bain & Company is helping clients step boldly into the future

Professional Services
Agile
Microsoft Azure
Microsoft SharePoint
Microsoft Teams
Artificial Intelligence (AI)
Advisory
Cloud and Applications
Modern Workplace
United States (US)
Bain & Company KM Platform Case Study

Business Situation

What if the collective knowledge, experience and insights of your employees were the very things that differentiated your work with clients but was stuck in an outdated platform that proved so time consuming and difficult to use that they lost employees' trust and confidence?

This challenge is more commonplace for knowledge workers, who on average spend more than one-third of their day looking for information, only to find it unacceptable 50% of the time. Global management consulting firm Bain & Company (Bain) – for whom domain expertise and knowledge is the foundation of its client work – addressed this challenge head-on as its legacy knowledge management platform reached its end of life.

cookie consent

Solution

As Bain began to rethink what it wanted in a new knowledge management platform that could grow with the business far into the future, it took advantage of the opportunity to start from scratch. On the wish list: leverage the latest technologies – like Microsoft Azure, AI and the engine of Microsoft Teams and SharePoint – to build something truly revolutionary and customised. Bain chose to partner with Avanade to bring this ambitious vision to life.

Results

Within nine months, Bain and Avanade successfully released the first version of the new knowledge management platform, named Iris. Consultants, content creators and knowledge management specialists at Bain report significantly improved efficiencies. Employees say they are more productive, reporting a 60% increase in their satisfaction with the new platform compared with the legacy one since its launch.

By arming its teams with a more intuitive way to find the right information for clients, Bain has transformed both the workplace and client experiences.

Want to talk to an expert?

Doing what matters starts here

Tell us more about your challenge or need and we will connect you to the right Avanade expert to help you.

How can we help?

Press Contacts

North America

NA-PR@avanade.com

Europe and Middle East (EME)

EME-PR@avanade.com

Growth Markets

GM-PR@avanade.com

Headquarters

North America
Global Headquarters
1191 Second Avenue
Suite 100
Seattle, WA 98101
Europe

30 Fenchurch Street

London

EC3M 3BD

Growth Markets
Singapore Headquarters
Avanade Asia Pte Ltd
250 North Bridge Road
#30-03 Raffles City Tower
Singapore 179101