Austrian Post is an innovative and modern company. Over the past few years, it has progressed in leaps and bounds in the area of digitisation and has launched multiple IT-driven projects to interact with customers more quickly in a personalised way.

Avanade and Austrian Post have been working together to implement the company’s CRM system to improve support for customers. Using an agile approach and a mixed team with shared responsibilities, we have developed a system that is both technologically relevant and easy to use so that the entire customer journey is state of the art.

Austrian Post’s customers now benefit from fast and efficient query handling, and the company’s CRM system will continue to make its processes more efficient.

Find out more about how to make your customer experience stand out from the crowd.