What matters to Virgin Money is enhancing its workforce with intelligent automation
Achieving what matters
To help its employees speed up Individual Savings Account (ISA) case management processes using intelligent automation, financial services provider Virgin Money deployed 26 Microsoft Power Automate virtual machine robots. The project was completed within an accelerated 12-week timeline, meeting regulatory compliance and setting a precedent for future automation. As a result, the bank has reduced costs, accelerated outcomes and ensured customers get the high-quality service they’ve come to expect.