AI readiness: aspiration or actuality?

Our research uncovered surprisingly robust confidence among retailers in their AI readiness – across a number of areas.

94% of retailers were either very or mostly confident that their organisation is ready to harness the benefits of AI faster than competitors. While 96% were either very or mostly confident that their leaders understand generative AI and its governance needs today. And 97% of retailers were either very or mostly confident that their organisation’s risk management processes are adequate for an enterprise-wide technical integration of generative AI.

Perhaps most surprisingly, retailers revealed that it’s not just their organisation that’s prepared, but their customers too. 88% said they believe their customers are ready for either all or most interactions and processes to be done through AI (above the average across all industries, which was 85%).

Realities of AI-first retail