AI readiness is not really about technology

We need to build on everything we have learnt about digital transformation, taking the best forward for a new era of continual change powered by AI.

The democratisation of artificial intelligence (AI) with tools such as ChatGPT and Microsoft Copilot creates unprecedented opportunities for organisations to innovate and transform through continual change. The accessibility of new forms of AI ultimately gives end users more power, requiring a shift in mindset from digital technology as the source of transformation.

Change is only going to keep accelerating as AI becomes more pervasive. And we will continue to deal with issues never faced before. Avanade research of 3000+ business and IT professionals found that 95% of employees are enthusiastic about the potential of AI. However, while employees are generally optimistic about AI and confident in their organisation's technical capabilities, less than half say their organisation has adequate human capital, workforce planning, and responsible AI policies in place. That means huge upskilling and a renewed focus on digital literacy will be needed. How can we guard against another wave of digital exclusion?

Our global research indicates that leaders have a lot of work to do to help their organisations ready their people, processes and platforms for AI through continual change. A new transformation approach is needed.

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AI Readiness: Making it real