Working with local food retailers, restaurants, wholesalers and farms, The Felix Project is helping to solve the pressing issue of food poverty by securing fresh, nutritious food that cannot be sold and delivering it to over 350 other nonprofits, primary schools and holiday programs across London. However, operations were not as efficient as they could have been with disparate systems and the lack of connected interfaces.

The Felix Project knew this needed to change to support its ambitious goal of redistributing the equivalent of 100 million meals each year by 2024 – a tenfold increase over what it provides currently. However, with no IT department of its own, The Felix Project needed the support of trusted digital transformation partners, and turned to the expertise of Accenture, Microsoft and Avanade ‒ a joint venture between Microsoft and Accenture.

The solution is a combination of route and volunteer management, customer relationship management, a mobile application for volunteer drivers and a reporting and analytics platform. This is all based on the Microsoft Power Platform, including Power Apps portals, Dynamics 365 and Power BI. Accenture and Avanade developed and deployed the platform and moved into pilot testing in less than six weeks. Just four weeks later, the solution was fully adopted and is in use across the organisation.

This solution has helped The Felix Project rethink the way it operates and will deliver value by:

• Providing a future-ready platform to support growth
• Driving immediate efficiencies and route optimisation
• Enabling the ability to make data-driven decisions and measure the success of initiatives

It’s hard to overstate the impact that a platform like this has on the technical maturity of The Felix Project and its readiness to scale up to achieve its ambitious goals.

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