QBE is transforming its digital customer experience with Avanade and Accenture

Australia
Cloud Platform Services
Digital Marketing
Insurance
Microsoft Azure
Service Industries
Sitecore
qbe-client-story.jpg

Business Situation

As a leading general insurance and reinsurance company with operations in 31 countries across the globe, QBE is embarking on an aggressive digital and innovation transformation agenda. It started by upgrading its company website to enhance the customer experience. To help, it turned to long-time partners, Avanade and Accenture.

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Solution

Combining 76 URLs and 43 active websites, we helped create a new QBE website on the Sitecore platform, which operates on Microsoft Azure. Dataflow capabilities enable QBE to leverage data and analytics in a way that is more functional and valuable.

Results

With new digital marketing automation tools, QBE’s marketing capabilities are much stronger. The company has reduced its annual hosting, license and maintenance costs by 47% and can also:

  • Manage 850 pages from a single platform
  • Scale content with speed, ease and agility
  • Adapt content to specific markets
  • Publish content in different markets in different languages at the same time

Get in touch to find out how we can help you transform your customer experience. 

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Press Contacts

The Americas

TA-PR@avanade.com

Europe and Middle East (EME)

EME-PR@avanade.com

Asia Pacific (APAC)

APAC-PR@avanade.com

Headquarters

North America
Global Headquarters
1191 Second Avenue
Suite 100
Seattle, WA 98101
Europe

30 Fenchurch Street

London

EC3M 3BD

Growth Markets
Singapore Headquarters
Avanade Asia Pte Ltd
250 North Bridge Road
#30-03 Raffles City Tower
Singapore 179101