Banks are constantly looking for new ways to manage risk and regulation effectively, improve operations, deliver a distinctive customer experience and acquire and retain talent. At the heart of these challenges is the ability to manage data. But data is typically in silos across the business, in different formats and difficult to share. It is found in systems that, although business-critical, are sometimes decades old. Just creating a single view of the customer – something banks have been talking about for years – is still a struggle.

Imagine if you could personalise every customer conversation. Imagine if you could automate regulatory requests based on your latest information. Imagine if sales and service staff were supported by a virtual team of analysts and copy writers. Imagine if financial documents could be created in record time.

Imagine no longer. Generative AI has provided banks with opportunities to tackle these issues head-on. Together, let’s make the most of it.